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REFUND POLICY

Effective Date: August 2024

 

1. Overview

At Snappyprice.com, we are committed to ensuring your satisfaction with your purchases. If you are not completely satisfied with your order, our refund policy outlines the procedures and conditions for requesting a refund.

 

2. Refund Eligibility

 

2.1 Return Period:

  • You may request a refund within 30 days of receiving your order.

 

2.2 Condition of Items:

  • To be eligible for a refund, items must be unused, in their original condition, and in the original packaging. Items that show signs of wear or are not in their original state will not be eligible for a refund.

 

2.3 Non-Refundable Items:

  • Certain items are non-refundable, including:

    • Personalized or custom-made products

    • Gift cards

    • Worn Clothing

 

3. Requesting a Refund

 

3.1 Initiating a Refund:

  • To request a refund, please contact our customer service team at shop@snappyprice.com to obtain a Return Authorization (RA) number.

 

3.2 Return Instructions:

  • After receiving your RA number, pack the item securely and include a copy of your receipt or order confirmation with the RA number.

  • Ship the return package to the address provided by our customer service team.

 

3.3 Return Shipping Costs:

  • The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or defective item).

 

4. Refund Processing

 

4.1 Inspection:

  • Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria.

 

4.2 Refund Timeline:

  • If the return is approved, a refund will be processed to your original payment method within 5-7 business days.

 

4.3 Shipping Costs:

  • Please note that original shipping costs are non-refundable.

 

5. Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the replacement item.

 

6. Damaged or Incorrect Items

 

6.1 Reporting Issues:

  • If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receipt. We will arrange for a replacement or refund at no additional cost.

 

6.2 Documentation:

  • Please provide photographic evidence of the damaged or incorrect item to assist with the return process.

 

7. Contact Information

For any questions regarding refunds or to request a Return Authorization number, please contact our customer service team:

 

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website or services after any changes indicates your acceptance of the revised policy.

 

9. Thank You

Thank you for shopping with Snappyprice.com! We appreciate your business and are committed to providing excellent service and support.

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